At ZP Shop, we prioritize customer satisfaction and aim to ensure that every transaction goes smoothly. However, we recognize that issues can arise. This refund policy outlines the circumstances under which we provide refunds and the process for requesting them.
We offer a full refund if you encounter issues that cannot be resolved by our support team. If you experience any problems with our products, particularly our hacks, please reach out to us within 7 days from the date of purchase to request assistance or a refund.
If you mistakenly send cryptocurrency to the wrong wallet or address that is not associated with ZP Shop, we will not process your order, provide a replacement, or offer any other remedy. Additionally, if the amount sent is more or less than the required amount for completing the order, the funds may be lost. However, if the transaction can be verified within ZP Shop’s wallet history, you are entitled to a full refund, excluding any applicable fees.
Certain items are non-refundable, including:
– Discounted or sale items
– Gift cards
– Accidental purchases
Please carefully review your order before completing the purchase, as refunds are not provided for errors made during the order process.
In some cases, the compatibility of digital goods with specific devices is clearly mentioned in the product description. Refunds or replacements for issues related to device compatibility will not be granted, especially if the product page includes compatibility information. Please ensure that the product is compatible with your device before making a purchase.
Customers who initiate chargebacks with the intent to manipulate the refund process will have their case dismissed in favor of ZP Shop. Additionally, those customers will be permanently barred from making future purchases or participating in any of our services. We encourage customers to contact our support team to resolve any issues before considering a chargeback or dispute.
ZP Shop offers top-tier products with unbeatable service and support, ensuring a seamless and satisfying experience for every customer.
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